Frequently Asked Questions

The questions clients ask most often, answered directly.

It depends on the country: roughly 3 weeks in some markets and 8 weeks or more in others, affected by medical clearance, attestations and flight availability. We give you the expected timeline for your chosen country when you sign, and tell you promptly if it changes.
Replacement is a contractual right within the statutory period. You tell us the reason, we review the case, and we begin the replacement procedure as set out in the contract and under Musaned rules.
The published price covers exactly what the contract states. Anything outside it is disclosed before you sign, not after. Ask for a written cost breakdown — it is your right and we will provide it.
With full recruitment the worker moves onto your sponsorship under a long-term contract, and you carry the statutory obligations. With monthly hire she stays under our sponsorship and you pay a monthly fee — faster and less binding, which suits a temporary need or a trial period.
Yes. We send you matching profiles and you make the choice; no procedure starts until you have approved a specific candidate. You can browse the profiles available now on the Available Candidates page.
Typically your national ID, household details, and whatever Musaned requires to document the contract, plus the platform's eligibility check. We send you the exact list for your case when the request is opened.
Our head office is in Khamis Mushait (Al Khalidiyah), with branches in Riyadh (Al Yarmouk) and Jizan (Al Rawdah), and we serve clients across the Kingdom. Contact us with your city and we will point you to the nearest branch and explain how handover works.
Our unified national number 7007632016 is published on the About Us page and can be verified with the Ministry of Commerce. Our contracts are documented through the government Musaned platform.

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